What Our Customers Say About Us
While we're happy to tell you about ourselves, we're even more proud of the things our customers have to say:
OVERALL SERVICE & CONSULTING
"Thank you again for being so helpful and quick! I have always been impressed with the efficiency of MasterGraphics and commend you on your company's customer service."
Andrea Clunie, Drawing Control Specialist - Abbott Labs
"MasterGraphics really opened our eyes to the inevitable impact BIM was going to have on the industry, and we wanted to make sure that we didn't get left behind on the technology curve."
Yury Shafir, President - Ambrose Engineering
"We have used MasterGraphics for Training, Software services, and equipment purchases for over 13 years and have always been happy with the service they supply. As an example, when we purchase new plotting equipment we have an extensive review process looking at other manufacturers and vendors, but time and again we come back to MasterGraphics. Great service, quality products, and a true partnership make wanting to look for another vendor an afterthought."
Doug Vincent, Systems Specialist - Foth & Van Dyke, LLC
"I believe the key to a successful implementation is finding a partner who provides more than just the software. MasterGraphics provided us with both excellent training and advice. We took part in all of the training they had available off-site which led to immediate benefits in productivity."
Jeff Schmiedlin, Lead Designer - Fox Valley Spring
"Master Graphics is a great company to work with. I cannot compliment them enough on the great service they provide me."
Chad Kernats, Product Manager - Gortite Div. of A&A Mfg. Co., Inc.
"Dwane [of MasterGraphics] was an essential part of the success of the implementation, training our team on-site and providing ongoing support."
Cliff Farrell, Director of Operations - Proteus Group
"Silvan Industries has had an excellent working relationship with MasterGraphics. They have guided us through determining our CAD needs, provided top notch training and ongoing technical support. Overall our Engineering group has become more effective and has increased thru-put by using Autodesk Inventor that we purchased thru MasterGraphics. In the future, we look forward to exploring additional opportunities that will further support the growth of Silvan Industries."
Bill Kahl, Manager/Engineering Services - Silvan Industries, Inc.
"I just want to point out that John Casey has helped us tremendously with our expanding company. His sense of urgency and flexibility has helped us greatly with us staying on task with our growth."
Peter Lanphier, CAD Department Team Leader - Storage Systems Midwest, Inc.
"We switched to 3d design 6 years ago with SolidWorks. 6 years ago that was the right choice, but it's not just about the CAD software anymore. We realized we needed a solution that could provide an answer to other business issues, a solution that would work seamlessly without the concern of compatibility issues and the hassle of multiple vendors. A true single source solution."
Bill Volm - Vilter
"I was very pleased with the quality of service MasterGraphics provided, both during the training sessions as well as technical support over the following weeks. I have been very impressed with the ease of getting a hold of MasterGraphics' technical support and their promptness in finding solutions for questions that have come up after training. MasterGraphics' training professionals are not only extremely knowledgeable; they have been very willing to customize the training sessions to accommodate our firm's particular needs."
Eric Bauman, Project Architect - Boldt Technical Services
I thought the class was very, very good. Will and Dave stressed the basics very much and although it was challenge learning Revit compared to a 2D AutoCAD environment, I thought they taught the information in a way that I should be able to be fairly productive right off the bat and they explained the thought process very well. I think it has been very, very worthwhile and I hope they can teach refresher courses in the future at our company.
Jim Donovan - Cogdell Spencer Erdman
Will and Dave were well versed in the course material and passionate in their delivery. They covered the course content in depth and in an informative manner, relating practical working examples along the way. They kept the class moving, while allowing time for discussion and questions. Dave stressed the importance of critical thinking when implementing Revit and highlighted the theory behind the program throughout the class experience.
Colleen Dubin - Cogdell Spencer Erdman
"We have just completed four days of Autodesk Civil 3D training provided by Russ Nicloy of MasterGraphics. Russ has thorough knowledge of the software as well as practical experience with our type of projects. The training has been well received. I've been working with MasterGraphics for over 15 years and have always been pleased with their focus on the customer."
Mike Jensen - Donohue & Associates, Inc
"We appreciate the support of MasterGraphics as part of our investment in Building Information Modeling (BIM) technology. In particular, our professionals valued your staff's expertise in Revit, tailored curriculum for contractors, and patient teaching approach."
Ken Gorman, Vice President - Power Construction Company, LLC
"We worked with MasterGraphics to develop 2 weeks of customized training for 10 of our staff... The time we would previously have expected to spend on a project went down almost immediately. For example, we created a 10,000 lineal ft subdivision in Civil 3D in the same time it would have taken us to develop a 5,000 lineal ft subdivision in and Land Desktop only a year ago. Immediate returns for us and our customers."
Tim Anderson, CADD Manager - Ruekert/Mielke
"I'm a relatively new, often distracted user of Inventor. It really helps to know that if I get really hung up, I can call in and have someone get back as soon as you folks do. Just the knowledge of that makes it easier to go through the learning that is required for this product. Thanks for being so well organized for the call-in support."
Stan Albrecht - Grede Foundries
"Every time I call tech. support I am repeatedly amazed at how well informed everyone is and how quickly they find a solution. Thanks to all."
Greg Saunders - Johnson High School
"This particular [Revit] issue was resolved quickly and completely. [Adrianna's] assistance and willingness to "dig deeper" to resolve issues is always very much appreciated."
Andrea Kohl - The Matrix Group
"I just wanted to drop you a line and thank you very much for the added paper capacity to our plotter. It seems to be working great. Thanks for the expedient way in which this was handled. The batch plotting is going to save a ton of headaches and time for our production planning team. You guys rock!!! Thanks again."
Cory Eckdahl, Engineering Manager-Metals - A&A Mfg. Co. Inc.
[Your solution] has reduced paper consumption which aligns with our desire to practice sustainability. It's providing a 24-7 access to subcontractors of project data, saving them man hours from having to pick up plans. It has provided an economical method to expand our bidders list to secure more competitive pricing. It aligns with one of our core values which is "Innovation is in our DNA. Through passion, technology and technique, we constantly purse "what if" and question "why not?"
Toni Layton - Iconica
"Every person I have talked with MasterGraphics has helped me out with every situation. If they could not answer my problem right away, I would send them my model, and they would eventually get back to me with an answer. I appreciate their knowledge".
Mike Reburn - Mid-City Steel Fabricating, Inc.
"Working with MasterGraphics has exceeded my expectations. From the ease of uploading documents, to the speed of printing and distribution to the quality control all aspects have greatly improved our bidding processes."
Barry J. Givens, VP of Engineering & Design - Moyle Construction