What Our Customers Say About Us
While we're happy to tell you about ourselves, we're even more proud of the things our customers have to say:
OVERALL SERVICE & CONSULTING
"Thank you again for being so helpful and quick! I have always been impressed with the efficiency of MasterGraphics and commend you on your company's customer service."
Andrea Clunie, Drawing Control Specialist - Abbott Labs
"MasterGraphics really opened our eyes to the inevitable impact BIM was going to have on the industry, and we wanted to make sure that we didn't get left behind on the technology curve."
Yury Shafir, President - Ambrose Engineering
"We have
used MasterGraphics for Training, Software services, and equipment purchases
for over 13 years and have always been happy with the service they supply. As an example, when we purchase new plotting
equipment we have an extensive review process looking at other manufacturers
and vendors, but time and again we come back to MasterGraphics. Great service, quality products, and a true
partnership make wanting to look for another vendor an afterthought."
Doug Vincent, Systems Specialist - Foth & Van Dyke, LLC
"I believe
the key to a successful implementation is finding a partner who provides more
than just the software. MasterGraphics provided us with both excellent training
and advice. We took part in all of the training they had available off-site
which led to immediate benefits in productivity."
Jeff Schmiedlin, Lead Designer - Fox Valley Spring
"Master Graphics is a great company to work
with. I cannot compliment them enough on the great service they provide me."
Chad Kernats, Product Manager - Gortite Div. of A&A Mfg. Co., Inc.
"Dwane [of
MasterGraphics] was an essential part of the success of the implementation,
training our team on-site and providing ongoing support."
Cliff Farrell, Director of Operations - Proteus Group
"Silvan Industries has had an excellent
working relationship with MasterGraphics.
They have guided us through determining our CAD needs, provided top
notch training and ongoing technical support.
Overall our Engineering group has become more effective and has
increased thru-put by using Autodesk Inventor that we purchased thru
MasterGraphics. In the future, we look
forward to exploring additional opportunities that will further support the
growth of Silvan Industries."
Bill Kahl, Manager/Engineering Services - Silvan Industries, Inc.
"I just want to point out that John Casey has
helped us tremendously with our expanding company. His sense of urgency and
flexibility has helped us greatly with us staying on task with our growth."
Peter Lanphier, CAD Department Team Leader - Storage Systems Midwest, Inc.
"We
switched to 3d design 6 years ago with SolidWorks. 6 years ago that was the
right choice, but it's not just about the CAD software anymore. We realized we
needed a solution that could provide an answer to other business issues, a
solution that would work seamlessly without the concern of compatibility issues
and the hassle of multiple vendors. A true single source solution."
Bill Volm - Vilter
TRAINING
"I
was very pleased with the quality of service MasterGraphics provided, both
during the training sessions as well as technical support over the following
weeks. I have been very impressed with
the ease of getting a hold of MasterGraphics' technical support and their
promptness in finding solutions for questions that have come up after training.
MasterGraphics' training professionals are not only extremely knowledgeable;
they have been very willing to customize the training sessions to accommodate
our firm's particular needs."
Eric Bauman, Project Architect - Boldt Technical Services
I
thought the class was very, very good. Will and Dave stressed the basics very
much and although it was challenge learning Revit compared to a 2D AutoCAD
environment, I thought they taught the information in a way that I should be
able to be fairly productive right off the bat and they explained the thought
process very well. I think it has been very, very worthwhile and I hope they
can teach refresher courses in the future at our company.
Jim Donovan - Cogdell Spencer Erdman
Will
and Dave were well versed in the course material and passionate in their
delivery. They covered the course content in depth and in an informative
manner, relating practical working examples along the way. They kept the class
moving, while allowing time for discussion and questions. Dave stressed the
importance of critical thinking when implementing Revit and highlighted the
theory behind the program throughout the class experience.
Colleen Dubin - Cogdell Spencer Erdman
"We have
just completed four days of Autodesk Civil 3D training provided by Russ Nicloy
of MasterGraphics. Russ has thorough knowledge of the software as well as
practical experience with our type of projects. The training has been well
received. I've been working with MasterGraphics for over 15 years and have
always been pleased with their focus on the customer."
Mike Jensen - Donohue & Associates, Inc
"We
appreciate the support of MasterGraphics as part of our investment in Building
Information Modeling (BIM) technology.
In particular, our professionals valued your staff's expertise in Revit,
tailored curriculum for contractors, and patient teaching approach."
Ken Gorman, Vice President - Power Construction Company, LLC
"We worked with MasterGraphics to develop 2
weeks of customized training for 10 of our staff... The time we would previously have expected to
spend on a project went down almost immediately. For example, we created a
10,000 lineal ft subdivision in Civil 3D in the same time it would have taken
us to develop a 5,000 lineal ft subdivision in and Land Desktop only a year
ago. Immediate returns for us and our customers."
Tim Anderson, CADD Manager - Ruekert/Mielke
SUPPORT
"I'm a relatively new, often distracted user of Inventor. It really helps to know that if I get really hung up, I can call in and have someone get back as soon as you folks do. Just the knowledge of that makes it easier to go through the learning that is required for this product. Thanks for being so well organized for the call-in support."
Stan Albrecht - Grede Foundries
"Every time I call tech. support I am repeatedly amazed at how well informed everyone is and how quickly they find a solution. Thanks to all."
Greg Saunders - Johnson High School
"This
particular [Revit] issue was resolved quickly and completely. [Adrianna's] assistance and
willingness to "dig deeper" to resolve issues is always very much
appreciated."
Andrea Kohl - The Matrix Group
IMAGING
"I just wanted to drop you a line and thank
you very much for the added paper capacity to our plotter. It seems to be
working great. Thanks for the expedient way in which this was handled. The
batch plotting is going to save a ton of headaches and time for our production
planning team. You guys rock!!! Thanks again."
Cory Eckdahl, Engineering Manager-Metals - A&A Mfg. Co. Inc.
[Your solution] has reduced paper consumption
which aligns with our desire to practice sustainability. It's providing a 24-7 access to
subcontractors of project data, saving them man hours from having to pick up
plans. It has provided an economical
method to expand our bidders list to secure more competitive pricing. It aligns with one of our core values which
is "Innovation is in our DNA. Through
passion, technology and technique, we constantly purse "what if" and question
"why not?"
Toni Layton - Iconica
"Every person I have talked with
MasterGraphics has helped me out with every situation. If they could not answer my problem right
away, I would send them my model, and they would eventually get back to me with
an answer. I appreciate their
knowledge".
Mike Reburn - Mid-City Steel Fabricating, Inc.
"Working with MasterGraphics has exceeded my
expectations. From the ease of uploading
documents, to the speed of printing and distribution to the quality control all
aspects have greatly improved our bidding processes."
Barry J. Givens, VP of Engineering & Design - Moyle Construction