SERVICE & SUPPORT

MasterGraphics has a team of certified field service and support technicians with more than 200 years of combined field experience. This support and experience is here to help our customers (i.e. you) navigate the difficulties and challenges of software implementation, software and hardware glitches, and any troubles that you could come across. We are available 24/7 for messages and have a 1-hour call-back/next-day on-site response time at your disposal plus much more.

Responsiveness
1-800 hotline from 8:00 AM to 4:00 PM
24/7 message line – (800) 377.6364
All calls and call history logged and tracked electronically
1-hour call-back, same-day/next-day on-site response

service and supportExperience
1,000-plus wide-format systems installed, more than 200 3D printers installed
Hardware service integrator since 1986

Resources
Vans stocked with high-use parts
In-stock part inventory on hand
Overnight shipping agreements with part vendors
Genuine supplies available through our online store